Gloroda is a skincare brand dedicated to providing natural, effective solutions for all skin types. Our products are crafted to nourish, hydrate, and enhance your skin’s natural radiance.
Frequently Asked Questions
Find Answers To All Your Questions
General
Orders & Payments
Shipping & Delivery
Returns & Refunds
Product Information
Customer Support
What is Gloroda?
Are your products cruelty-free?
Yes! Gloroda products are cruelty-free and never tested on animals. We also ensure our ingredients are responsibly sourced.
Do you offer product samples?
Occasionally, we include samples with orders or offer them as part of promotions. Subscribe to our newsletter and follow us on social media for updates on sample giveaways.
How can I stay updated on new products & promotions?
You can subscribe to our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive discounts, and skincare tips.
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, UnionPay) as well as digital platforms like Apple Pay, Google Pay, and PayPal for secure transactions.
Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately at gloroda@cyberservices.com, and we will do our best to accommodate your request.
How can I track my order?
Once your order has shipped, you can log into your Gloroda Account with your email used at checkout, where you can see the approximate status of your order. If the shipping method has a tracking number, it will be provided as well.
What are your shipping options and delivery times?
Shipping prices and delivery timings vary based on the total order amount and the shipping method used. For accurate info, select the product you wish to purchase and head to checkout to select and view your shipping options. Typically, delivery times range from 1-2 weeks. Processing times may vary based on demand.
What is your return policy?
We accept returns within 14 days after receiving your item. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. To start a return, you may do so via your Gloroda Account, or contact us at gloroda@cyberservices.com immediately.
What is your exchange policy?
The fastest way to process an exchange is to file a return for your current order, and once accepted, place a seperate order for the item you wish to purchase.
How long does it take to process a refund?
A return should be accepted within 2-3 business days if valid. Once the return is approved, you will automatically be refunded on your original payment method in a maximum of 10 business days. The full refund process may take a long time due to return shipping, but we will ensure that you recieve your money within the 10 days.
How do I know which products are right for my skin type?
Each product description includes recommended skin types and key benefits. If you’re unsure, reach out to us for personalized recommendations.
How should I store my skincare products?
Store products in a cool, dry place, away from direct sunlight to maintain their effectiveness.
How can I contact Gloroda's customer service.
You can contact us via email at gloroda@cyberservices.com, or via our contact page. We strive to reply within 12 hours.
General
What is Gloroda?
Gloroda is a skincare brand dedicated to providing natural, effective solutions for all skin types. Our products are crafted to nourish, hydrate, and enhance your skin’s natural radiance.
Are your products cruelty-free?
Yes! Gloroda products are cruelty-free and never tested on animals. We also ensure our ingredients are responsibly sourced.
Do you offer product samples?
Occasionally, we include samples with orders or offer them as part of promotions. Subscribe to our newsletter and follow us on social media for updates on sample giveaways.
How can I stay updated on new products & promotions?
You can subscribe to our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive discounts, and skincare tips.
Orders & Payments
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, UnionPay) as well as digital platforms like Apple Pay, Google Pay, and PayPal for secure transactions.
Can I modify or cancel my order after placing it?
Once an order is placed, it is processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately at gloroda@cyberservices.com, and we will do our best to accommodate your request.
How can I track my order?
Once your order has shipped, you can log into your Gloroda Account with your email used at checkout, where you can see the approximate status of your order. If the shipping method has a tracking number, it will be provided as well.
Shipping & Delivery
What are your shipping options and delivery times?
Shipping prices and delivery timings vary based on the total order amount and the shipping method used. For accurate info, select the product you wish to purchase and head to checkout to select and view your shipping options. Typically, delivery times range from 1-2 weeks. Processing times may vary based on demand.
Returns & Refunds
What is your return policy?
We accept returns within 14 days after receiving your item. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. To start a return, you may do so via your Gloroda Account, or contact us at gloroda@cyberservices.com immediately.
What is your exchange policy?
The fastest way to process an exchange is to file a return for your current order, and once accepted, place a seperate order for the item you wish to purchase.
How long does it take to process a refund?
A return should be accepted within 2-3 business days if valid. Once the return is approved, you will automatically be refunded on your original payment method in a maximum of 10 business days. The full refund process may take a long time due to return shipping, but we will ensure that you recieve your money within the 10 days.
Product Information
How do I know which products are right for my skin type?
Each product description includes recommended skin types and key benefits. If you’re unsure, reach out to us for personalized recommendations.
How should I store my skincare products?
Store products in a cool, dry place, away from direct sunlight to maintain their effectiveness.
Customer Support
How can I contact Gloroda's customer service.
You can contact us via email at gloroda@cyberservices.com, or via our contact page. We strive to reply within 12 hours.